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This one should be a no-brainer, but if you have ever called your Internet provider to complain about your wireless connection, then you’ll know that bad customer service can drive anyone up the The Logo Symbol Sevendust Seven Shirt besides I will buy this wall. As far as we’re concerned, a good client-service provider relationship is built upon four pillars: Communication, attention to detail, honesty and creativity. Simply put, it’s about pleasing the customer but not at the expense of the end product’s quality. The basis for any company that offers a service. Communication requires not only talking but also listening and being able to put yourself in someone else’s shoes. Empathy is a key element of good communication. A great account manager will: Be careful with the “Yes” sayers. We all want to work with positive people but it is one thing to be an optimist and another to be deluded (often times the line that divides the two is very thin). A good account manager will let you know when things cannot be done or when a certain plan is not the best course of action.
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